[Server transfer Service]
1. When will my character server transfer applies?
- Regardless of the game connection, it may take up to 5 minutes after the purchase complete, and you cannot access the character requested until the server transfer is applied.
2. What is character server transfer service and how can I request it?
- This is a service that transfers the server of your character. To use the real-time character server transfer service, click the XL CASH menu on the upper right of ArcheAge website and click the [XL CASH > Item Purchase] menu.
Once the purchase is made, it is applied immediately and please be aware that it can be used once every 30 days based on the same character.
3. I want to cancel the server transfer, can I go back to my server?
- The purpose of this purchase is achieved by transferring the server of your character upon purchase. Therefore, purchase cancellation is limited after your character server is transferred.
4. I cannot find my character willing to transfer in the character server transfer page
- Characters pending deletion or not passed 30 days after the server transfer are not able to be transferred and excluded from the request list.
5. Can I transfer my character to other faction or race?
- Sever transfer is only available for the same faction / race
6. After the character server transfer, can I request it again to go back to my previous server?
- If the character server transfer is done, that character cannot be transferred for 30 days from the moment of request. Please request for transfer again after 30 days.
7. What happens if same character name is in the server where I am willing to be transferred?
- If the same character name exists in the server you are willing to be transferred, proceed with the character name change request first. And after that, the server transfer request procedure proceeds.
As this is included during the character server transfer procedure, it is only provided when the same character name exists upon server transfer.
8. Can I check the progression status of character server transfer?
- To check the progression status, click the XL CASH menu on the upper right of ArcheAge website and click the [Purchase History > Additional Service] menu.
9. Where can I find the history of character server transfer and character name change?
- To check the history of character server transfer and character name change for your account, click the XL CASH menu on the upper right of ArcheAge website and click the [Purchase History > Additional Service] menu.
10. Character server transfer service / character name change service request have been failed. Can I request it again?
- Once the character server transfer service / character name change service request fails, the XL Cash will be refunded and you can purchase the same service again with that XL Cash. However, for the character that has been applied, the service can be used again after the 30 days from the moment of application.